Course Goals
This course is offered in a self-study format that provides participants with a solid foundation in consumer lending. Through the ten modules, participants learn a logical thought process to review and analyze a request. Attention is paid to getting the right information during the application interview, while not violating any consumer credit regulations. The cases focus on gray situations where the answer may be a counteroffer rather than a simple yes or no answer.
Course Objectives
Upon completion of the course, participants will be able to demonstrate their knowledge of the following:
- How to conduct application interviews.
- How to verify income and employment information.
- How to read and evaluate a credit report.
- How to comply with consumer credit regulations.
- How to calculate debt service ratios.
- How to decline and make counteroffers.
- How to read tax returns and personal financial statements.
- How to structure the loan.
- How to establish and perfect security interest in collateral.
- How to follow-up and administer the loan.
- How to collect on delinquent accounts.
Format and Timeframe
Four delivery options are possible: self-study, self study with mentor, self study with workshop, or workshop without self study. The workshop can be taught in one to two days depending upon the experience level of the participants.
Who Should Attend?
Consumer lending\underwriting staff
Branch Managers
Assistant Branch Managers
Platform Assistants
Operations Staff
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